If you’re having trouble with ID scanning during the equipment check, try these recommendations:
- Use your laptop’s camera to take a picture of your ID.
- Take a photo of your ID using your mobile phone and upload it to your computer.
- If your ID has two pictures, cover one and try taking a picture. Alternatively, crop the small image if uploading a picture.
- If you’re having trouble capturing a clear ID picture, try taking a photo of yourself holding the ID, making sure your face is visible in the picture.
